Factory Monks
SHOP

Terms & Conditions

User Information & Security

Our website collects user information such as Email address, phone number, IP address and some information of the standard website like browser, pages that you access to websites for process using services by different network devices such as mobile phones, laptops, etc.

We will not share your personal details, payment information and other private information to the 3rd party, unless we have your consent or when we are requested from government agencies or forced to comply with the law.

Product Purchase
  1. Factory Monks strives to provide accurate details, descriptions and prices of products on website.
  2. If there are any problems with your order we shall contact you. We hold the right to reject any offer to purchase by you at any time. We will protect your private information with all necessary measures.
  3. Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
  4. Prices are subject to change without notice. Orders that have already been dispatched will not be affected with the price change. Final prices are inclusive of VAT / GST (or similar sales tax).
  5. Goods are subject to availability. There may be delay between the time when the order is placed and the time when the order is accepted, asthe stock quantity relating to particular items may change. If you have ordered an item that becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
  6. We hold the right to refuse or cancel the order for the following reasons:
    • The product ordered is unavailable from stock.
    • Our inability to obtain authorization of payment.
    • Identification of error in product information, price or offer/promotion.
    • If we suspect any fraudulent activity.
Price & Payment Option

We accept Visa, Maestro and MasterCard payment. The goods will be dispatched to the delivery address after you have done payment with your debit or credit card. We will Email/SMS you to confirm dispatch.

Disclaimer

Pricing on any product(s) may be reflected incorrectly on the Website or Mobile Application due to some technical issue, typographical error or product information published/provided by Seller and in such situation Seller may cancel your order(s). The prices shown on our website include any VAT / GST (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The final amount you pay will be the price indicated including any delivery charges. The delivery charges will depend on the option that you choose while placing order on website or mobile application and will be shown during the checkout process.

Return & Delivery
Processing Time:

We have to prepare your products, perform strict quality-control tests and package items carefully before we ship your order.
Expected Shipping: 3-7 business days.
Standard Shipping: 10-20 business days.
Products with quality-related issues may be returned for an exchange or refund by contacting Customer Service within 7 days of receiving your order.

Place an order

All our orders are online on website and mobile application. If you wish to place an order over phone, our representative will assist you in placing an order. After you place your order, we will send you an Email/SMS acknowledgment. If you have any queries regarding placing orders, our phone number and email addresses are available in the contact us section of website.

Goods And Service Tax

We provide invoice of all transactions and charge all taxes as per regulation. The charge of GST depends on the item being shipped. We are not binded or liable to mention customer GST number on the invoice, same is applicable in special cases only.

Intellectual Property Rights

The design, structure and all the displayed content such as text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by Factory Monks and protected by copyright, patent and trademark laws, and various other intellectual property rights. The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of Factory Monks or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of Factory Monks, the vendor or the third party that may own.

Changes To Terms & Conditions

We hold the right to modify or replace the Terms and Conditions by posting the updated terms on the website. Your continued use of the our website after any such changes constitutes your acceptance of our new Terms and Conditions.